Conditions for Exchange/Return/Refund
- Returns due to defects rarely happens. To ensure that our products reach you in excellent condition, we exercise proper care in product handling, product inspection and packaging. We strongly advise you to inspect your product carefully upon receipt.
Regrettably, if a return is necessary due to any defects, please inform us within 7 days upon receipt of your product. We strive to resolve any returns amicably with you in the shortest time possible.
Note: More often than not, the inherent characteristics of leather such as non-uniform color on leather is mistaken as a defect. Such “nice imperfection” is what makes each leather product unique for owners like you.
- All orders are FINAL. Strictly no exchange, return and/or refund. Please consider carefully before making payment.
Unless an item is defective, all items (regular-priced items, Sale items, Made-To-Order items, personalized items, bespoke items, pre-order items) cannot be returned, exchanged or refunded.
- All returned items due to defects must be in the same original packaging (includes tags, authenticity cards/tags, dust bags, boxes etc) used to deliver to you. Also, returned items must not be damaged, soiled or altered. If these conditions are not met, we have to respectfully decline the return.
IMPORTANT: Please do not return any parcels until you receive a confirmation from us. We will not be responsible for any lost or misplaced parcels (including shipping and other costs which may be incurred in returning the parcel to us).
- For damaged or defective products
- Please email Customer Service at firstname.lastname@example.org indicating order number, reason for return and a description (which may include images) of the damage or defect.
- Once we have verified your claim, we will inform you with regards to replacement. Cost of collection and subsequent delivery of replacement will be borne by us.
- All conditions of returns MUST be met, otherwise, we have to respectfully decline your return.
- If the replacement product is out of stock, we will refund the original purchase amount plus cost of shipping (only applicable for overseas purchase) to the same credit card account that you used for the original purchase from us. Depending on your credit card company, you may experience a slight delay before the refund amount is credited to your account.