FAQs


DELIVERY
  1. Do you offer international delivery?
    Yes we do! Other than Mars, airports, military addresses, P.O boxes, we deliver to major cities worldwide. 

  2. What is the cost of delivery?
    Singapore:
    Orders above S$50 - Free*
    Orders below S$50 - S$5*
    *nett amount after discount/store credit/vouchers etc is applied

    Worldwide:
    Orders above S$500 - Free**
    Orders below S$500**
    S$20 flat for most small leather goods and accessories.
    S$50 flat for larger items such as bags/briefcases.
    *nett amount after discount/store credit/vouchers etc is applied

    The correct delivery charge will be shown at Checkout.

  3. Do you offer self-pickup or meet up option?
    All orders are delivered to you by our courier partners. We do not offer self-pickup or meet up option. 

  4. How do I track my parcel?
    Once your parcel has been despatched. we will provide you with a tracking number so you can track your parcel every step of the way.

  5. How long does it take for a parcel to reach me?
    Once we receive your order, it will be processed in 1 to 2 days (except weekends and PH). For delivery in Singapore, it usually takes 1 to 2 working days to reach you.

    For international delivery by DHL, it will take up to 3 to 7 days week depending on destination and custom clearance. Note: Delivery may take slightly longer during SALE, promotional periods or unforeseen circumstances such as Covid-19.

  6. What if I miss my parcel?
    No sweat! For deliveries in Singapore, most small parcels will go right into your letterbox so you never have to pick it up at the post office. Save time! For same-day delivery, our courier will arrange for a redelivery with you.

    For international delivery, our courier will arrange for a redelivery with you.
    If our courier fail to redeliver and the parcel is returned to us, you will bear the cost for re-delivery.

  7. Do I have to pay duties and taxes for delivery outside of Singapore?
    Your parcel will be sent DDU (delivered duty unpaid). In other words, any applicable duties and taxes imposed by your local custom will be borne by you. If you are unsure, please check with your local customs before placing an order with us.

  8. Can I utilize my store credit for delivery?
    Store credit applies ONLY to products in your order basket.

 

PAYMENT

  1. How can I pay?
    We offer PayPal (which accepts VISA, MASTER, AMEX). For Singapore customers, you may also opt to make payment conveniently via PayNow (payment details and instructions will be given at Checkout).

  2. How safe is it to buy online from onlyBrown?
    We appreciate the importance of payment security for your online purchases. We are using PayPal as a payment solution that allows you to make payment with peace of mind via PayPal's own secure payment gateway. Time to shop now?
     
  3. How do I pay in USD?
    All orders are processed in Singapore dollars (SGD). But for your convenience, we have included a currency converter feature (top-right corner of the page) for your shopping convenience. Note: Prices in foreign currencies displayed are estimates only.

  4. Are taxes included in your prices?
    All displayed prices do not include sales tax or Goods & Services Tax (GST) as commonly known in Singapore. For delivery outside of Singapore, duties and taxes may be imposed and borne by you. For more information, please check with your local customs.

 

    PRODUCTS

    1. Where are the leather goods made?
      It depends on the brand. Our leather products are mainly curated from the UK, Europe and Japan that are known for excellence in design and leather craftsmanship. In any case, the country of manufacture will be indicated clearly under the product description for every product.

    2. Are you an official stockist for the brands you carry?
      Yes. We only work directly with brand owners. Over the years, we have established a very close relationship with them and we are familiar with their products and services (e.g. personalisation/bespoke) they provide.

    3. Any tips to care for my leather goods?
      For on-going maintenance, all you need is to wipe down the surface with a piece of clean, damp cloth (not dripping wet). Remember to clean and condition the leather occasionally to prevent it from drying out or cracking too. Gentle reminder: Regardless of the kind of leather cleaning solution you use, always test on an inconspicuous area first.

    4. Do you provide personalization of products?
      Yes - some brands do provide personalization for a small premium. An option under the product description will be provided if it can be personalized. If you are not sure, just drop us a message here, IG or WhatsApp (+65 8426 8891). We will be happy to help.

    5. I ordered a personalized product but I have changed my mind regarding the initials. Can it be done?
      We will try our best. Let us know ASAP!

    6. I'm buying as a gift. Do you provide gift wrapping?
      Most if not all products come in their own presentable 
      packaging. We can have it nicely wrapped in our branded ribbon if it works for you. Let us know at Checkout and we will see what we can do for you.

    7. What if there is a problem with the product?
      We have been blessed with very few returns from customers over the years. But things happen. If you have any issues with the product, please drop us an email to: cs@onlybrown.com upon receipt of the product with a brief description of the problem. Please DO NOT return the product before contacting us. 

     

    CONTACTS

      1. Do you have a physical store?
        onlyBrown is a pure online retailer. But occasionally, we do events where we will showcase our wares. So feel free to sign up for our newsletter so we can keep you posted.

      2. Where is onlyBrown located?
        We are based on sunny island Singapore! onlyBrown is a Singapore-registered company founded in 2011. For correspondence only, you can reach us at the following. Its best to email us.

        7, Temasek Boulevard
        #12-07, Suntec Tower One
        Singapore 038987

      3. How can I reach you?
        You can reach out to us using the Contact Form at the bottom of each page or via the following:

        Email: cs@onlybrown.com (Customer Care)
        IG: onlybrown_official
        FB: https://business.facebook.com/onlybrown
        WhatApp/Call: +65 8426 8891

        Unless we have been kidnapped, we usually reply you within 1 to 2 working days.

      4. Who can I contact for Marketing/Buying/Sponsorship/Business collaboration?
        You can send an email to Kelvin Cheong (a friendly chap) at: cs@onlybrown.com.

       

      LEATHER CARE

      1. How do I care for small leather goods like a wallet or a card case?
        The "best" way to care for leather is to use it. And some TLC with a little leather cleaner/conditioner every now and then is all you need to clean, nourish and protect it for years of faithful service!

      2. How much leather cleaner/conditioner should I apply?
        Less is more when it comes to leather care. And ALWAYS test on a inconspicuous area first to test for color fastness.

      3. How often should I clean my leather goods?
        There are no hard and fuss rules. You can do it every less or more often depending on usage.

        For ongoing maintenance, all you need is dust off any surface dust/dirt with a clean cloth followed by cleaning it gently with a clean, damp cloth (not dripping wet!). Then leave it to dry naturally. *Keep the hair dryer for your hair only!

      4. What are some leather care tips?

        Here are some tips yo can't take note of. Its not an exhaustive list because there are so many scenarios when it comes to stains for instance. So if in doubt, drop us a message, we will try our bestsellers to help. For stubborn stains, always bring your leather to a professional for treatment.
      Protection
      Avoid direct heat source for prolong period to prevent dry out or cracks. Eg. on the dashboard of your car; on the oven top etc.

      Keep leather dry. If it gets wet, let it dry naturally.

      Clean and condition your leather often to prevent cracking/dry out and to bring back the sheen and suppleness. IMPORTANT: When using any cleaning solutions on leather, always test it on a less obvious area.

      Avoid placing sharp objects such as keys with leather to prevent scratches.

      Avoid possible contact with inks, oil and fragrance.

      Always placed unused leather products in a box or dust bag. Tip: Reuse the original packaging for storage.

      Avoid overstretching a wallet/card holders with too many cards. It will cause the leather to lose its shape. Its a good practice to do regular "housekeeping"

      Stains
      For surface dirt, clean with a damp cloth and let dry.

      Treat stains from food/skin by blotting it with a piece of clean, dry cloth. Do not wipe as it will spread the stain.

      Do not scrub or brush a stain on a particular spot as it may lighten the color of the leather.

      Do not leave printed items such as newspapers or magazines on leather as the inks may bleed and transfer onto the leather surface.

      Be mindful of color transfer from new denim apparels. Some color dyes on denim may not be stable and may transfer its color onto lighter leather accessories.


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