1. Do you deliver overseas?
Yes we do! Other than Mars, airports, military addresses, P.O boxes, we deliver to major cities worldwide.
2. What is the cost of delivery?
For Singapore, its FREE (S$50 and above) or S$5 for orders below S$50.
*nett amount after discount/store credit/vouchers etc is applied
For Overseas (via DHL Express):
From S$10 up for most small leather goods and accessories.
From S$40 up for larger items such as bags/briefcases.
The prevailing delivery charge will be shown at Checkout.
3. Do you offer self-pickup or meet-up option?
We are fully online and we are pretty shy too. All orders are delivered to you by our courier partners only.
4. How do I track my parcel?
Once your parcel has been despatched, we will provide you with a tracking number so you can track your parcel every step of the way.
5. How long does it take for a parcel to reach me?
This depends on the availability of the product and location. Since most of our products are offered based on a pre-order and MTO basis, you should receive your parcel in 1.5 weeks (for delivery in Singapore) or 2-3 weeks (for international delivery).
If you need a better estimation, feel free to contact us before you place your order.
*All deliveries are subject to possible custom delays and may take slightly longer during promotional periods, festive seasons (Christmas/New Year) or unforeseen circumstances such as Covid-19.
6. What if I miss the delivery for my parcel?
No sweat! For delivery in Singapore, a redelivery will be arranged.
For international delivery, our courier parnter will arrange for a redelivery with you. If our courier still fail to redeliver and the parcel is returned to us, you will have to bear the cost for redelivery.
7. Do I have to pay duties and taxes for delivery outside of Singapore?
Any applicable duties and taxes imposed by your local customs will be borne by you. If you are unsure, please check with your local customs before placing an order with us.
*For delivery to China: please note that all duties and taxes on orders going to China will be borne by you. And you may be contacted by local customs and/courier company to help clear the goods.
To ensure smooth delivery, please make sure the delivery contact details are accurate. Customs clearance procedures may delay the delivery of your goods, especially if your local customs office or courier company has difficulties getting in touch with you.
8. Can I utilize my store credit for delivery?
Store credit applies only to products in your order basket.
1. How can I pay?
For you convenience, we accepts major credit cards such as VISA, MASTER, AMEX, Apple Pay, Google Pay, Shop Pay and even PayNow (for Singapore customers only. Payment details and instructions will be provided at Checkout. Overseas customers please do not select this payment option.)
2. Are prices in USD?
All prices are displayed and processed in Singapore dollars (SGD). For your convenience, we have included a currency converter feature for your shopping convenience. Note: All converted prices in foreign currencies displayed are estimates only.
1. Do you keep ready stocks?
We only keep stock for a few selected products. We are focused on offering products based on either pre-order / made-to-order basis so we can stay lean and more sustainable with minimal or zero inventory wastage. Also, this would allow us to offer you a wider range of products too.
Since we work very closely with our partners, we are able to receive pre-order products usually in a week's time if no custom delay.
So don't worry - go ahead and place your order. It won't take long and its definitely worth waiting! But if you wish to find out if an item is in stock or you need a better estimation say for a birthday/anniversary gift, just get in touch with us.
2. Are you an official stockist for the brands you carry?
Yes. We only work directly with brand owners. Over the years, we have established a very close relationship with them. We are familiar with their products, services (e.g. personalisation/bespoke) and modus operandi. For instance, we have been working directly with luxury leather goods maker Ettinger for more than 10 years since 2011!
3. Do you provide personalization of products?
Yes - some brands provide personalization for a small premium. An option under the product description will be provided if it can be personalized. If you are not sure, just drop us a message here, IG or WhatsApp (+65 8426 8891). We will be happy to help.
4. I ordered a personalized product but I have changed my mind regarding the initials. Can it be done?
It depends. Let us know ASAP! We will try our best.
5. I'm buying as a gift. Do you provide gift wrapping?
Most if not all products come in their own presentable packaging. We can have it nicely wrapped in our branded ribbon if it works for you. Let us know at Checkout and we will see what we can do for you. Head over to the Gift sections now!
1. What is your return, exchange and/or refund policy?
All orders are FINAL. Strictly no exchange, return and/or refund. Please consider carefully before making payment. More details here.
2. What if the there's a problem with the product?
Don't worry. We aim to resolve it ASAP and amicably for you. More details here.
1. Do you have a physical store?
onlyBrown is purely an online retailer. But occasionally, we do events where we will showcase our wares. So feel free to sign up for our newsletter so we can keep you posted.
2.Who can I contact for Marketing/Buying/Sponsorship/collaboration?
You can send an email to Kelvin Cheong (a friendly guy) at: email@example.com.
(strictly for reference only. If unsure, please seek professional advice)
How do I care for small leather goods like a wallet or a card case?
The "best" way to care for leather is to use it. And some TLC with a little leather cleaner/conditioner every now and then is all you need to clean, nourish and protect it for years of faithful service!
How much leather cleaner/conditioner should I apply?
Less is more when it comes to leather care. And ALWAYS test on a inconspicuous area first to test for color fastness.
How often should I clean my leather goods?
There are no hard and fuss rules. You can do it every less or more often depending on usage.
For ongoing maintenance, all you need is dust off any surface dust/dirt with a clean cloth followed by cleaning it gently with a clean, damp cloth (not dripping wet!). Then leave it to dry naturally. *Keep the hair dryer for your hair only!
Do you have any leather care tips?
Here are some tips yo can't take note of. Its not an exhaustive list because there are so many scenarios when it comes to stains for instance. So if in doubt, drop us a message, we will try our bestsellers to help. For stubborn stains, always bring your leather to a professional for treatment.
Avoid direct heat source for prolong period to prevent dry out or cracks. Eg. on the dashboard of your car; on the oven top etc.
Keep leather dry. If it gets wet, let it dry naturally.
Clean and condition your leather often to prevent cracking/dry out and to bring back the sheen and suppleness. IMPORTANT: When using any cleaning solutions on leather, always test it on a less obvious area.
Avoid placing sharp objects such as keys with leather to prevent scratches.
Avoid possible contact with inks, oil and fragrance.
Always placed unused leather products in a box or dust bag. Tip: Reuse the original packaging for storage.
Avoid overstretching a wallet/card holders with too many cards. It will cause the leather to lose its shape. Its a good practice to do regular "housekeeping"
For surface dirt, clean with a damp cloth and let dry.
Treat stains from food/skin by blotting it with a piece of clean, dry cloth. Do not wipe as it will spread the stain.
Do not scrub or brush a stain on a particular spot as it may lighten the color of the leather.
Do not leave printed items such as newspapers or magazines on leather as the inks may bleed and transfer onto the leather surface.
Be mindful of color transfer from new denim apparels. Some color dyes on denim may not be stable and may transfer its color onto lighter leather accessories.