DELIVERY



SINGAPORE

  1. Destinations
    We provide door-to-door delivery (signed for) to all locations in Singapore except airports, military addresses and P.O boxes.

  2. Charges
    Shipping is FREE (min. spend S$50 nett) in Singapore. Orders below S$50 is S$5.

  3. Our courier partners
    1. We work only with established and reliable courier partners to ensure that your parcel is received safely in the best possible condition.
    2. We will constantly monitor and review our working relationship with our partners to ensure that service levels are well maintained and acceptable. If necessary, we may work with different partners without prior notice.

  4. Delivery Time
    Delivery usually takes 1 to 2 working days upon order completion. We may take slightly longer during SALE or promotional period. Orders received on Tuesdays (we are closed), Saturdays, Sundays and Public holidays (based on the Singapore annual calendar) will be processed the next working day.

    If no one is at available at the shipping address to receive the parcel, you will get a note to arrange for a re-delivery or pick-up at the Post Office. Please arrange for collection as soon as possible as parcel will usually be returned to us after 7 days. To resend the unclaimed or returned parcel, you will be recharged delivery costs.

  5. Order Tracking
    A tracking number or otherwise known as airway bill number or consignment note number will be provided for you to check on the status of delivery via the website of our courier partner.

  6. Delivery to multiple addresses under a single order
    Due to system constraints, we can only deliver to a single address per order. For delivery to multiple addresses, please put through separate orders. We apologize for any inconvenience caused.

INTERNATIONAL

  1. Destinations
    We provide door-to-door shipping to most international destinations except airports, military addresses and P.O boxes.

  2. Charges
    Shipping starts from S$6 depending on weight and destination. Any applicable import taxes, custom duties and fees will be borne by customer.

    1. Delivery Time
      Delivery may take up to 14 working days depending on destination, public holidays and possible custom clearance and delay. Orders received on Saturdays, Sundays and Public holidays (based on the Singapore annual calendar) will be arranged for delivery the next working day.  We may take slightly longer during SALE or promotional period.

      If no one is available at the shipping address to receive the parcel(s), you will get a note to arrange for a redelivery or pick-up at the Post Office. Please arrange for redelivery as soon as possible as parcel(s) will usually be returned to us after 7 days. And redelivery costs can be costly. To resend the unclaimed or returned parcel, you will be charged cost of freight plus the cost of returned parcel to us.
       
    2. Our Courier Partners
      1. We work with established and reliable courier partners to ensure that your parcel is received safely in the best possible condition.
      2. We will constantly monitor and review our working relationship with our partners to ensure that service levels are well maintained and acceptable. If necessary, we may work with different partners without prior notice.
      3. Currently, we are working with FedEx, DHL and Singpost for international deliveries.

    3. Order Tracking
      A tracking number or otherwise known as airway bill number or consignment note number will be provided for you to check on the status of delivery via the website of our courier partner.

    4. Delivery to multiple addresses under a single order
      Due to system constraints, we can only deliver to a single address per order. For delivery to multiple addresses, please put through separate orders. We apologize for any inconvenience caused.

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