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Shipping Information

Shipping Information

Singapore

  1. Destinations
    We provide door-to-door delivery (signed for) to all locations in Singapore except airports, military addresses and P.O boxes.

  2. Charges
    Shipping is FREE (S$50 and above) in Singapore. Orders below S$50 is S$5.

  3. Our courier partners
    1. We work only with established and reliable courier partners to ensure that your parcel is received safely in the best possible condition.
    2. We will constantly monitor and review our working relationship with our partners to ensure that service levels are well maintained and acceptable. If necessary, we may work with different partners without prior notice.

  4. Delivery Time
    Delivery usually takes 1 to 2 working days upon order completion. But it may take slightly longer during SALE or promotional period. Orders received on Tuesdays (we are closed), Saturdays, Sundays and Public holidays (based on the Singapore annual calendar) will be processed the next working day.

    If no one is at available at the shipping address to receive the parcel, you will get a note to arrange for a re-delivery. Please arrange for re-delivery as soon as possible as parcel will usually be returned to us after 7 days. To resend the unclaimed or returned parcel, you will be recharged delivery costs.

  5. Order Tracking
    A tracking number or otherwise known as airway bill number or consignment note number will be provided for you to check on the status of delivery via the website of our courier partner.

  6. Delivery to multiple addresses under a single order
    Due to system constraints, we can only deliver to a single address per order. For delivery to multiple addresses, please put through separate orders. We apologize for any inconvenience caused.

International

  1. Destinations
    We provide door-to-door shipping to most international destinations except airports, military addresses and P.O boxes.

  2. Charges
    1. For Asia, a flat shipping charge of S$20 is applicable (excluding any import taxes, custom duties and fees) to one destination.
    2. For all other destinations, a flat shipping charge of S$40 (excluding any import taxes, custom duties and fees) is applicable to one destination country.
    3. From time to time, we may offer Free International Shipping (either with or without minimum spend) promotion. Do keep a lookout.

  3. Delivery Time
    Delivery usually takes between 2 to 4 working days upon order completion. But it may take up to 14 working days depending on location, public holidays and possible custom clearance and delay. However, orders processed on Saturdays, Sundays and Public holidays (based on the Singapore annual calendar) will be arranged for delivery the next working day. 

    If no one is at available at the shipping address to receive the parcel(s), you will get a note to arrange for a redelivery. Please arrange for redelivery as soon as possible as parcel(s) will usually be returned to us after 7 days. And redelivery costs can be costly. To resend the unclaimed or returned parcel, you will be recharged cost of freight plus the cost of returned parcel to us.
     
  4. Our Courier Partners
    1. We work with established and reliable courier partners to ensure that your parcel is received safely in the best possible condition.
    2. We will constantly monitor and review our working relationship with our partners to ensure that service levels are well maintained and acceptable. If necessary, we may work with different partners without prior notice.
    3. Currently, we are working with FedEx and Singpost for international delivery.

  5. Order Tracking
    A tracking number or otherwise known as airway bill number or consignment note number will be provided for you to check on the status of delivery via the website of our courier partner.

  6. Delivery to multiple addresses under a single order
    Due to system constraints, we can only deliver to a single address per order. For delivery to multiple addresses, please put through separate orders. We apologize for any inconvenience caused.
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